The hotline may report or refer a caller to local emergency services (i.e. 911 in the provinces of Canada and Yukon, and applicable number(s) in the Northwest Territories and Nunavut) if the hotline believes the caller or others are in imminent danger or experiencing an emergency requiring immediate intervention.
As a mandatory reporter, the hotline may refer cases of suspected child abuse to law enforcement. If a caller references a potential case of human trafficking, a hotline supervisor will be brought into the discussion to determine the next steps. Reporting to law enforcement is done on a case-by-case basis.
The hotline’s mission is to respond to victims and survivors by providing them with access to critical supports and services they need to get help and stay safe. The hotline also works to educate and equip the anti-trafficking community, stakeholders, governments and other partners with the knowledge and tools necessary to combat trafficking.