Who we are
The Canadian Centre to End Human Trafficking (The Centre) is a national charity dedicated to ending all forms of human trafficking in Canada. To achieve this, we are committed to engaging with and providing support to victims, survivors, and stakeholders, including social service providers, law enforcement agencies, government, funding partners, and other interested parties. We do this through education and awareness, policy development and advocacy, research and data collection, and convening and knowledge transfer.
The Centre operates the Canadian Human Trafficking Hotline, Canada’s first national 24/7 human trafficking hotline. The primary priority of the hotline is to provide localized and immediate response to victims and survivors of human trafficking. The second priority is to compile data from the hotline to contribute to the disruption of trafficking networks, as well as to advise on policy reform at the national, provincial, and municipal government levels. Information from the hotline will help to inform awareness and prevention campaigns, training of officials and service providers, knowledge and service gap analysis, legislative advocacy, and law enforcement investigations.
We have available two (2) part-time positions for highly organized individuals to work as Hotline Response Advocates. Successful candidates will be the frontline contacts for callers to the Canadian Human Trafficking Hotline. English-French bilingualism is strongly preferred for this position.
The primary focus of the Hotline Response Advocate includes:
- fielding incoming hotline signals from victims and survivors, community members, service providers, law enforcement, government, and other field practitioners
- implementing hotline response protocols to deliver consistent, high-quality, victim-centred assistance
- focusing response efforts to:
- take reports of and assess potential trafficking cases
- coordinate responses to urgent needs and imminent threats
- assess service needs and connect callers to appropriate referral organizations
- conduct safety planning
- provide emotional distress and crisis support
- offer technical assistance and general information on topics related to trafficking and the hotline
- inputting and maintaining clear and accurate call notes and data gathered through the hotline
- assisting the case analysis team, as needed, in conducting follow up on potential trafficking cases
- contributing to the review and maintenance of hotline data, as needed, to ensure accuracy of records
- participating, as requested, in internal training, onboarding of colleagues, peer-to-peer support, and feedback sessions to support organizational learning
- demonstrating flexibility and adaptability, if requested, to help ensure ongoing shift coverage with no disruption of service or increases in missed call volume
- participating in and receiving scheduled check-ins during shifts, ongoing evaluation and performance feedback, individualized development and mentorship, and ongoing support
- Educational focus in a relevant field (e.g. social work, humanitarian assistance, psychology, crisis management, law, community development, human resources, adult education etc.) or an acceptable equivalent in education and/or experience
- Previous work experience which would preferably include:
- working on a hotline/call centre that is victim-centred or resource provision-oriented, and/or
- working with survivors of trauma, victims of crime, or vulnerable populations, or in a crisis management and intervention environment
- Bilingualism (English-French) is a strong asset, and bilingual candidates will be given priority in the recruitment process.
- Other languages spoken and/or written are an asset
Qualities and Skills
- Willingness to work a non-traditional schedule and shifts which may include evenings and weekends
- Proficiency and comfort with learning and using a well-known call/case management software as a critical daily tool, as well as multi-tasking across three computer screens
- Willingness to adhere to operational guidelines, and consistently implement signal response protocols and procedures
- Ability to exercise sound judgment and offer guidance and assistance, sometimes in high-pressure situations, while maintaining composure, positive attitude, and sensitivity to callers’ needs and situations
- Strong personal communications skills with ability to adapt approach to accommodate diverse caller situations
- Openness to receiving frequent feedback to ensure continuous improvement in the hotline’s systems and optimal victim-centred responses
- Resilient and positive attitude in working to assist vulnerable individuals in diverse and often complicated circumstances
- Ability to write and synthesize calls into cogent case notes
- Commitment to punctuality to ensure call coverage
Survivors of human trafficking are encouraged to apply.
The Centre respects and adheres to the Ontario Human Rights Code in all recruitment, hiring and staffing practices.
The Centre is pleased to accommodate individual needs for applicants with disabilities within the recruitment process. Please let us know if you require an accommodation to ensure your equal participation in the recruitment and selection process.
Bilingualism (English-French) is a strong asset, and bilingual candidates will be given priority in the recruitment process. Bilingual applicants may be asked to participate in a test of French-language fluency.
Please submit your cover letter and resume citing “Hotline Response Advocate” in the subject line to firstname.lastname@example.org.
Please note that all employees are subject to a criminal background check.